Systems Engineer

Apply now Job no: 492728
Work type: Full time
Location: Shakey's WOW Center Km. 15 East Service Road corner Marian Road 2 Tindalo St. San Martin De Porres, Paranaque City
Categories: Information Technology

Must be a graduate of Computer Engineering, Computer Science or equivalent.

Must be willing to work in ParaƱaque City.

Must have at least 1 year experience in similar field

 

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Advertised: China Standard Time
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