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Apply now Job no: 492452
Work type: Full time
Location: AFP-RSBS Industrial Park Taguig
Categories: Restaurant Operations

Job Objective:

To deliver our commitment to our Delivery Guests to provide them high quality food products and services at great value for money, the incumbent is to ensure the smooth flow of Delivery. As the Captain of Delivery Operations he/she is accountable for directly supervising the Delivery staff as they facilitate correct, complete and on-time delivery of orders. The incumbent is also expected to assist the Delivery KMS Manager in executing Marketing Plans for Delivery and train Delivery staff on various stations to develop them for Captainship. Contribute to the attainment of the RBU's goal. Scope of Authority:

Supervision Received 1. Delivery KMS Manager 2. Personnel KMS Manager 3. Manager on Duty Supervision Exercised 1. Rider 2. Delivery Coordinator Career Path:

Upward Shift Manager Lateral Restaurant Specialist – SEALS, PQC, RMC Special Requirements:

Work Experience With at least 3-6 months experience in the food service industry as a Restaurant Staff. Gender Male or Female Education a Graduate of a Four Year Course Certification Spec Ops Boot Camp Graduate Physical Demands Willing to work long hours Work Location Anywhere in the Philippines regardless of RBU Others Literate on MS Office (Word, Excel, PowerPoint)









CONTROLLED DOCUMENT Unauthorized duplication in any form and/or distribution to external parties is strictly prohibited. Contact the Organization Development Department to secure permission. © INTERNATIONAL FAMILY FOOD SERVICES, INC.



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JOB DESCRIPTION 2014
WORK DESCRIPTION Responsibility Duty 1. QSCH Management
A. Supervise the delivery flow especially during peak hours. Ensure excellent delivery guest service and hospitality by maintaining fun, positive and high energy level. Monitor the delivery area and ensure that all delivery guests are attended immediately.

B. Monitor the cleanliness and organization of the delivery area, and the cleanliness and condition of delivery-related materials and equipment (thermal bags, delivery boxes and motor bikes).

C. Interact with guests to ensure that they have been provided with excellent delivery experience. Check back each guest and facilitate guest concern, if any. Ensure that speed service and product quality are maintained at all times.

D. Deal with guest concerns or complaints in a professional manner and come up with an appropriate resolution in a timely manner. Coordinate with the MOD on all actions taken.

E. Supervise the opening/ mid shift procedure of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (Delivery). Ensure that the delivery segment is ready for the shift.

F. Effectively leads the delivery team to ensure that excellent delivery operations are consistently achieved.

G. Lead each delivery shift by delegating duties, assigning specific tasks and ensuring that the team members are ready for the day.

H. Maintain a positive work environment for the delivery team members and guests during each shift.

I. Conduct 100% inspection of all finished products for delivery, based on delivery standards. Ensure that all requests are attended and official receipts are to be issued.

2. Sales Building A. Supervise delivery marketing activities as scheduled by the KMS Delivery Manager with the trade area (leafleting, billboards and streamers). B. Supervise the conduct of outbound calls to get deliveries of outbound orders. Ensure delivery call standards are desired. Perform outbound calls as necessary.

C. Monitor and ensure that in-store calls are attended properly. Ensure that delivery staff is suggesting and pushing new products and promotions.




CONTROLLED DOCUMENT Unauthorized duplication in any form and/or distribution to external parties is strictly prohibited. Contact the Organization Development Department to secure permission. © INTERNATIONAL FAMILY FOOD SERVICES, INC.



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JOB DESCRIPTION 2014 3. Profitability Building A. Monitor and manage the use of Delivery materials such as tissues, packaging materials, leaflets and condiments, among the many.

B. Analyze the sources of quality and on-us problems and provide recommendations to the Manager on Duty to minimize On-Us.

4. Delivery Station Training
A. Assist the MOD in holding and facilitating regular meetings for the whole team for review of operations and results, lay out action plans, recognize performers, and updates on development and critical matters needing emphasis.

B. Guide the Delivery Restaurant Staff as they carry out their duties. Coach them to further improve performance and recommend disciplinary actions as necessary. Coordinate with the MOD in case of terminable offenses.

C. Coordinate with MOD in case there is concern on Agency Employees. Facilitate the documentation and filing of complaints in cases of deviations and facilitate recall in coordination with the Management Team as necessary.

D. As a Restaurant Trainer, facilitate the training and development of Delivery Restaurant Staff with the end view of certifying them to Station and in the medium term, Captainship.

5. Standards A. Delegate special tasks and prescribe specific rules and regulations critical to the effective management of the Delivery Segment.

B. Institute internal safeguards on company funds, assets and properties. To seek ways to improve and maximize efficiency of store facilities and equipment in close coordination with the Management Team.

C. Develop new and enhance work processes in close coordination with the Management Team to provide corrective actions to recurring problems including internal guest complaints, as well as preventive actions to avoid potential problems from occurring.

D. Participate, collaborate, and implement initiatives and projects driven by the RBU and organizational strategy.

E. Monitor compliance of store to all regulatory requirements.

F. Follow and enforce the IFFSI Code of Conduct.

6. Ad Hoc

A. Perform other tasks that may be assigned either individually or as part of a committee.




CONTROLLED DOCUMENT Unauthorized duplication in any form and/or distribution to external parties is strictly prohibited. Contact the Organization Development Department to secure permission. © INTERNATIONAL FAMILY FOOD SERVICES, INC.



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JOB DESCRIPTION 2014
LEADERSHIP COMPETENCIES
1. Discipline 2. Excellence 3. Wowing

METRICS  Based on the approved Operations Scorecard

Advertised: China Standard Time
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